DMH Exclusives Shop

RETURNS AND EXCHANGES

Any unworn merchandise you would like to return for a full refund must be sent back to dmhexclusives.com within 10 business days of receipt of product. Items are eligible for an exchange (same product or store credit) for up to 30 days after the receipt of product.

All sales are final on permanently discounted or marked down merchandise. Clearance items are NOT eligible for return or exchange.

Contact dmhexclusives.com, and we’ll be happy to promptly respond with a resolution. Please be sure to read through our full policy listed below before making your purchase or to answer any questions before contacting dmhexclusives.com.

 

WHAT YOU CAN RETURN

·      We accept returns on items in unworn condition with the original packaging and materials, including the red velvet jewelry bag.

·      Any item that has been in the customer’s possession for less than 30 days from the date the item was delivered.

 

WHAT YOU CANNOT RETURN

Unfortunately, we are unable to accept certain items for return.

These include:

·      Items that have already been taken out of the packing and worn.

·      Items which lack their original packaging, including the red velvet jewelry bags.

·      Items which have been customized or altered to meet customer specifications.

·      Items which have been in the customer’s possession for more than thirty (30) days from the date the item was delivered.

 

WHAT YOU NEED TO KNOW

·       Be sure to inspect your items promptly upon receipt for shipping errors or manufacturing defects. Defective merchandise must be reported within ten business days of receipt.

·       In order to return an item, customers must contact dmhexclusives.com through our contact page on website and someone will be sure to contact you promptly.

·       If the item is being returned due to a manufacturer’s defect or because we shipped the wrong item, dmhexclusives.com will pay for all shipping fees ** related to making the return for refund, store credit, or exchange.

·       If the item is being returned for any other reason, the shipping fees related to the returned item are the customer’s responsibility. This includes fees to return the item to our facility as well as fees related to shipping a replacement item to the customer, when applicable.

·       We advise all customers to return their items via a carrier (like USPS, UPS and/or FedEx) that provides a tracking number. Return shipments which are lost in transit are not the responsibility of dmhexclusives.com.

·       We inspect all returned items within five (5) to seven (7) business days of receipt. Any item that is received in a condition that is not new or that does not include all its original packaging, including the red velvet jewelry bags, will be returned to the customer.

·       After the product’s original condition has been verified, we will issue a refund, store credit or perform an exchange. Most refunds are processed within seven (7) to ten (10) business days of receipt.

·       Refunds will be issued in the original form of payment.

·       Unless the item is returned due to a manufacturing defect or because we shipped the wrong item, the original shipping fees associated with your order will not be refunded.

 

HOW TO RETURN AN ITEM

1.    Contact dmhexclusives.com through the contact page on our website.

2.    Using the existing packing materials or your own, prepare your item(s) for return along with their original packaging (including the red velvet jewelry bag).

3.    Be sure to include a copy of your packing slip inside the package. 

4.     If a prepaid label was provided for the return, deliver your package to the USPS facility nearest you. Otherwise, select a carrier and ship the package to our facility using the address provided by the dmhexclusives.com. Please be sure to use a carrier (like USPS, UPS and/or FedEx) that will provide you with a tracking number for your shipment.


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